Welcome to SoftBil ("we", "us", or "our"). We take your privacy seriously and are committed to protecting your personal data with full transparency and in accordance with the highest standards. This Privacy Policy details how we collect, use, protect, and share your information when you visit our website [Your Website Link], or when you purchase or use our software and services ("Services").

By reading this policy and using our services, you acknowledge that you understand and agree to the practices described herein.

1. Information We Collect

We may collect and process the following types of data about you:

• Personal Identification Information:
  • Full name, email address, phone number, and physical billing/shipping address.
  • Account data such as username and encrypted password.
• Transaction and Payment Information:
  • Purchase history, license expiration dates, and their details.
  • Payment information is processed securely and directly through trusted global payment gateways (e.g., Stripe, PayPal). We do not store any sensitive credit card details on our servers.
• Technical and Usage Data:
  • Internet Protocol (IP) address, browser type and version, operating system, device type, and approximate geographic location.
  • Data about how you use our software, such as the most used features, session durations, and error/crash reports (collected as anonymously as possible to help improve the product).
• Contact and Support Data:
  • Correspondence history and any information you provide when contacting our technical support team or leaving feedback.

2. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Contractual Necessity: To process your data when you purchase a product or service, as it is necessary to fulfill the contract with you (e.g., activating your license and providing support).
• Consent: In cases where we request your explicit consent, such as for sending newsletters and marketing offers. You can withdraw your consent at any time.
• Legal Obligation: When it is necessary to comply with a legal obligation, such as retaining invoice records for tax purposes.
• Legitimate Interests: To improve our services, prevent fraud, and secure our networks and systems, as long as these interests do not override your fundamental rights and freedoms.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• To Provide and Improve Our Services: To process your orders, activate licenses, and provide effective technical support.
• To Manage Your Account: To create and manage your personal account on our platform.
• To Communicate With You: To send important administrative notices related to your account, purchases, software updates, or any changes to our policies.
• For Marketing Purposes (with your consent): To inform you about new products, special offers, and news we believe may interest you.
• For Legal and Security Compliance: To protect our site and services from fraud and illegal activities, and to comply with legal and tax obligations.

4. Sharing Your Data

We do not sell or rent your personal data to any third party. We may share your information only in the following specific cases:

• With Service Providers: We share necessary data with trusted third parties that help us operate our business (e.g., payment gateways, server hosting services, data analytics platforms). These providers are contractually obligated to maintain the confidentiality and security of your data.
• For Legal Reasons: If required by a court order or legal process, or to protect our rights, property, and the safety of our users.
• In Case of a Business Transfer: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction, and you will be notified.

5. Data Security

We implement advanced and appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption (SSL), firewalls, regular security audits, and restricted internal access to data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for complying with any legal or accounting requirements. The retention period is determined based on the volume, nature, and sensitivity of the data.

7. International Data Transfers

As we use global services (such as cloud computing services), your personal data may be transferred to and processed in countries outside of your country of residence. In such cases, we ensure your data is protected through approved transfer mechanisms that guarantee an adequate level of protection.

8. Your Data Rights

You have clear rights regarding your personal data, which include:

• The Right to Access: You can request a detailed copy of the data we hold about you.
• The Right to Rectification: You can request to correct any inaccurate data or complete any incomplete data.
• The Right to Erasure: You can request the deletion of your personal data ("the right to be forgotten") under certain circumstances.
• The Right to Restrict Processing: You can request to suspend the processing of your data under certain circumstances.
• The Right to Data Portability: You can request to transfer your data to another third party in a machine-readable format.
• The Right to Withdraw Consent: If you have consented to the use of your data for specific purposes (like marketing), you can withdraw this consent at any time.

To exercise these rights, please contact us using the contact information below.

9. Cookies

Our website uses cookies to improve user experience, analyze traffic, and personalize content and advertisements. You can control or refuse cookies through your browser settings.

10. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable legal age in your country), and we do not knowingly collect their data. If we discover that we have collected such data, we will delete it immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for operational or legal reasons. We will post any changes on this page and update the "Last Updated" date at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us via: